Returns for our online boutique H2 Fashion Pty Ltd
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Returns

RETURNS

 H2 Fashion wants all our girls to be completely and utterly in love with their purchase(s)  110%!

So if for whatever reason you are not completely satisfied with your item, you're welcome to send it back for a credit note to pick something else instead!

Please note, H2 Fashion does not offer refunds for returned purchases.

 

CONDITIONS ON RETURNS

In order for us to provide you with a credit note on your return, it must meet the following conditions:

 

  1. Items must be received within 14 days of receiving the parcel for domestic and 21 days for international orders
  2. Be received in its original resell-able condition - unworn, unwashed and with all tags & original packaging (i.e- shoe boxes) intact.
  3. Must be a full-priced item (We do not accept returns on sale items)
  4. We do not accept returns on earrings or undergarments (bras/underwear/swimwear) for sanitary reasons.
  5. Return parcels must include the order number on the parcel

All our returns our processed within 3-5 business days by our friendly staff. Once our team has inspected the garment, they will then contact you via email to provide you with your credit note. Please note that the credit note can only be used on our online store. We do not offer exchanges or refunds.

 

Note: Our team will inspect the return before we issue out a credit note. H2 Fashion reserves the right to refuse the return if it does not meet these conditions and will be sent back to the sender. You will be notified via email if your item is not suitable for a return.

 

HOW TO RETURN AN ITEM FOR A CREDIT

All we need is customer email and your order number. Please email us that information to helpme@h2fashion.com.au and we’ll take care of the rest!

Please do not send your purchase back to the manufacturer.

 

EXCHANGES

We are sincerely sorry to hear that there was a manufacturing fault with your garment!

Unfortunately, we do experience manufacturing faults with our garments on rare occasions which we cannot control.

 In the case of a manufacturing fault we are more than happy to replace, refund or offer a 120% credit note for the items.

 

  1. Please email HelpMe@h2Fashion.com.au with photos of your faulty item, your invoice number & full name
  2. You will be sent a FREE RETURNS LABEL within 24 hours via email to cover your return postage cost.
  3. Item must be sent back to H2 Fashion within 14 days of receiving the postage label.
  4. Our team will inspect the garment and process either a refund, replacement or a credit note.

 

SHIPPING

 To return your product, you should mail your product to: 21/75 buckland st chippendale Sydney New South Wales AU 2008

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a credit note, the cost of shipping will be deducted from your refund amount.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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